Shipping policy

📧 For any shipping-related inquiries, contact us at info@annayah.com

By completing a purchase on our website, you agree to the terms and conditions outlined in this Shipping Policy.

📦 We Ship To

🇦🇪 United Arab Emirates
Delivery across all Emirates
🕒 Estimated Delivery: 3–6 working days

🌍 International Shipping (via FedEx)
🕒 Estimated Delivery: 7–14 working days to major global destinations

🔄 Processing & Delivery Times

Please note that delivery times may vary due to:

• Public holidays

• Weekends

• Ramadan or seasonal delays

Once your order is placed, it is processed within 24 hours. Orders cannot be modified or canceled after this time, as they may have already been dispatched.

🚫 Incorrect Shipping Information

Please double-check your delivery details before confirming your order.
Annayah is not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses provided by the customer. No reimbursement can be made in such cases.

🌐 Customs & Duties

International orders may be subject to import duties and taxes upon arrival.
These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office before placing an order.

🔁 Returns & Associated Costs

All return-related shipping costs, including any customs or duties, are the responsibility of the customer.
Store credit will only be issued once the item is received and inspected. For full return instructions, please refer to our Return Policy.

⏳ Note on High-Demand Items

Some of our best-selling, handcrafted pieces — such as the Brown Dual-Tone and Blue Dual-Tone — may require additional processing time. These items are made with care in Dubai and may take slightly longer to dispatch.

Thank you for your patience — quality takes time.